Pay Your Bills
Utility bills are sent out to all properties in South Gate on a monthly basis. The residential bill contains your charges for water consumption, street sweeping, and sewer maintenance. Trash pickup is billed directly by the waste hauler. For water billing questions please call the service counter at 323-563-9586. It is important that you leave a message to get a call back. If your call is not answered it is due to employees helping customers in line at the service counter.
How to Pay a Utility Bill
Utility bills can be paid at the service counter at City Hall, using the drop boxes both outside and inside City Hall, by sending a payment through the mail, or online.
To register for Online Billing visit our Online Payments website and click on “New Users”.
Payment Types Accepted: MC, Visa, Discovery, and Personal Checking Account
If you are making a payment through your bank or a check cashing service please allow for a 7-10 day period to fully process.
If paying by mail, a check made payable to the City of South Gate can be sent to:
P.O. Box 1429
South Gate, CA 90280
Note: Do not send cash through the mail or in the drop box.
Pay Water Bill
Water Bill Reimbursement Credit Program
On November 20, 2023, City of South Gate Council Members approved the Water Bill Reimbursement Program. This program was developed to assist our water customers that recorded abnormal water usage on their August, September, and/or October 2023 water bill.
Apply for the Credit Program, here(PDF, 1MB)
Water Assistance Program
Eligible residents can qualify for a one-time payment assistance, up to $15,000 through the Low-Income Household Water Assistance (LIWHAP).
On July 31, 2023, The U.S. Department of Health and Human Services has permitted the extension of the LIHWAP program through the end of March 31, 2024. CSD will immediately work with Local Service Providers to extend the program through Dec. 31, 2023, and then evaluate further extension of the program.
How Do I Apply?
Households can apply for LIHWAP assistance through their local LIHWAP service provider, Long Beach Community Action Partnership.
To learn more about how to apply, contact Long Beach Community Action Partnership by calling (888) 351-4061 or visiting their website. For additional questions, please contact the water billing department at (323) 563-9586.
Contesting a Water Bill
If you believe that your water bill is inaccurate, you may request a meter re-read within 30 days of the date of the bill by calling the Utility Bill Payments office at 323-563-9586. After 30 days the city cannot read the meter for the period in question.
COVID-19 Relief Assistance and Notice of Intent to Reinstate Water Shut-off Policy
In March 2020, the City suspended late fees and water service shutoffs for all water accounts to help South Gate water customers manage the economic hardships brought on by the COVID-19 pandemic. The federal COVID-19 public health emergency declaration expired May 11, 2023, and as a result, the City will resume assessing late fees and water shutoff proceedings for residential and commercial, and industrial billing cycles starting July 10, 2023.
Apply for the COVID-19 Relief Assistance, here(PDF, 161KB)
Para solicitar la asistencia de alivio de COVID-19, aplique aquí(PDF, 105KB)
Discontinuation of Water Service
For more information pertinent to the City's policy on delinquent notices, water shut off's, and payment arrangement, please refer to the SB 998 Policy and Notice.
Request for Payment Plan Arrangement
You must indicate your willingness to enter into an amortization agreement, alternative payment schedule or a plan for deferred or reduced payment. Any customer who is unable to pay for water service within the City's normal payment period may request an alternative payment plan by contacting the City in person, by telephone (323) 563-9586, or by email - email@example.com. The customer shall pay the unpaid balance over a period of twelve (12) months. For full details please click on the SB 998 Notice and Policy - Discontinuation of Water.
As noted on the Turn off Notice, if a payment is not received within 7 days, your meter will be pulled and an additional charge of $204.28 to restore the meter will be required for service. In addition to your delinquent amount, this $204.28 will not be applied to your final bill as it is for used the meter pull and reset of labor.
Warning: Adding a jumper to a pulled meter pipe is considered stealing and will be prosecuted as such.
Changes to Trash Collection Account
Trash collection in the City of South Gate is handled by Universal Waste Systems Inc. For all trash-related questions and changes to your trash collection service, call Universal Waste Systems at 562-334-3360 or visit their website.