What is a TAP card and why do I need one?
Metro no longer issues stickers. Everyone wishing to Load Stored Value to their TAP card is required to obtain a Transit Access Pass (TAP) card. TAP cards can be electronically loaded at the Transit Office 9520 Hildreth Avenue. Please call 323-563-5754 for more information.
How do I Load Stored Value (Money) through the City of South Gate?
South Gate residents with eligible bus passes (Reduced Fare TAP cards) may Load Stored Value to their TAP card at the Transit Office (9520 Hildreth Avenue) by presenting a utility bill or a mail correspondence, their government identification card and their bus pass (TAP card). Eligible passes include Senior/Disabled, K-12 and College/Vocational passes. General fare passes are NOT sold at the Transit Office. Please call 323-563-5754 for more information.
How do I obtain the South Gate METRO discount?
Bring a valid picture ID and utility bill with your name and address to the Transit Office (9520 Hildreth Avenue). For K-12 students bring any recent correspondence with the student’s name printed on it (Example: Report Card containing name and address). Please call 323-563-5754 for more information.
When can I Load Stored Value to my TAP card?
You may Load Stored Value to your TAP card on Monday - Friday, 12:00 P.M. - 5:30 P.M. Please call 323-563-5754 for more information.
My tap card is not working. What can I do?
If your TAP card is not working properly contact Metro Customer Service by calling 866-827-8646 and speak to a customer service representative regarding your reduced bus pass. Please keep your receipt as proof of purchase.
Do I have to be present to Load Stored Value to my TAP card?
You are not required to be present to Load Stored Value to your TAP card. If the participate is enrolled in the City of South Gate reduce fare program (Renewed annually), then we are able to Load Stored Value to card. If not, then we won't be able to Load Stored Value to the individual card. Call 323-563-5754 to learn more.
How much Stored Value can my TAP card hold?
TAP cards can hold up to $300 of Stored Value. Call 323-563-5754 to find out more.